SME Merchant Services

Why Us

We use Elavon as our acquirer and they are consistently rated among the top five global payment providers in the world. When it comes to reliability and fast payments it does not get better than Elavon. The 'Elavon Connect' dashboard is highly advanced and is included in every one of our packages at no extra cost.

Here at SME, we give you a more personal service compared to other Payment Providers. Think of us as an extension to your team that will take the stress out of payment-related tasks and give you more time to focus on your business.

Who We Are

SME was born from the idea that there must be a better way of making and taking payments. With full transparency on all our packages and excellent aftercare we put our clients first and in control. We’re on a mission to make payments simple at a price that will not be beaten.

Quick, simple card payment solutions
for everyday businesses

1

Speedy Setup Service

2

Crystal Clear pricing

3

Secure payments

4

24/7 Support

Our Packages

We want to make taking payments effortless and with our tools and
apps you can measure and manage your daily business activities

3G/4G Connectivity
Wi-Fi Connectivity
Built in Thermal Printer
5-inch HD Touch Screen
Analytics App
Point-to-point Encryption
12-hr Battery Life

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3G/4G Connectivity
Wi-Fi Connectivity
Built in Thermal Printer
5-inch HD Touch Screen
Analytics App
Point-to-point Encryption
12-hr Battery Life

LEARN MORE

3G/4G Connectivity
Wi-Fi Connectivity
Built in Thermal Printer
5-inch HD Touch Screen
Analytics App
Point-to-point Encryption
12-hr Battery Life

LEARN MORE

Analytics

Simplicity & Reliability

Our card machines come with plug and play technology making it easier to take secure card payments. We also offer 24/7 Merchant Support and next day terminal swap out.

Great Rates

Market leading Rates, transparent Fees, no hidden charges. We have made sure we are competitive in the market and guarantee savings from your previous provider.

PCi-Compliance

Latest point-to-point encryption technology (P2PE) built into all our card terminals. This means you will be able to protect your customer card data, protect your business from fraud and look after your income.

Our Product Range

Card machines

Whether you have a retail store, a digital business or something
in between, we can help you start trading online using our
payment gateway

Click here for compare the features and see which suits you.

Accept card payments on the move

Take your business on the road. Ideal for mobile mechanics, taxi drivers, traders and exhibitions, our mobile card machines let you accept card payments whatever your location via a GPRS SIM card.
Connects via GPRS Intelligent roaming SIM
UK wide network coverage
Long battery life
Fully secure & PCI/DSS Compliant

Accept card payments on the move

Take your business on the road. Ideal for mobile mechanics, taxi drivers, traders and exhibitions, our mobile card machines let you accept card payments whatever your location via a GPRS SIM card.
Connects via GPRS Intelligent roaming SIM
UK wide network coverage
Long battery life
Fully secure & PCI/DSS Compliant

Accept card payments on the move

Take your business on the road. Ideal for mobile mechanics, taxi drivers, traders and exhibitions, our mobile card machines let you accept card payments whatever your location via a GPRS SIM card.
Connects via GPRS Intelligent roaming SIM
UK wide network coverage
Long battery life
Fully secure & PCI/DSS Compliant

Virtual Terminal

A virtual terminal is a web-based payment system for processing over-the-phone transactions. It’s basically a virtual card machine and you don’t even need a company website to get one. Set up is quick and easy and you will be taking payments over the phone on any smartphone, tablet or PC in no time. Perfect for call centres or mail order businesses.

No technical integration needed.
Instant Reporting
Access for up to 20 users
Send email receipts
Accept payments remotely

Online Payments

Whether you have a retail store, a digital business or something in between can help to get you trading online using our payment gateways. For new business and start-ups a brilliant option is the hosted payment page offering fast and secure transactions.

At the point of purchase clients are taken from your website to the secure payment page to complete the transaction. We can also provide a tailored, branded integrated payment page that sits in your website.

Benefits

Online Payments
Competitive pricing
Ability to serve customers 24/7
Secure and reliable
Real-time transactional reporting

Multiple Locations
Low Transaction costs
Real-time analytics
Cloud based portal for merchants to view their transactions

FAQs

1. Accepting payments

What card types can I accept with SME Merchant Services?

We accept Visa, Mastercard, Maestro and American Express

Can I accept contactless payments?

Yes, all our card machines accept contactless payments

Can I accept Apple Pay, Google Pay, and Samsung Pay?

Yes, all our card machines arrive ready to accept these payment types

2. Fees

What are card processing fees?

Your card processing fees are the money that you pay for each debit or credit card transaction. We will give you the lowest rates possible and are confident that you will not find better.

How much does it cost to accept card payments?

The total price you pay for your SME Merchant Services is made up of three components.

Transaction fees and charges - the percentage you pay for each transaction. These vary based on the type of card used and how you took the payment.
Card machine services – this is the monthly price you pay for your card machine and card machine add-ons.
Account services and add-ons – these are for services and optional extras that your business needs.

How are my rates calculated?

For each transaction, you'll pay a small percentage for card processing. These rates vary depending on the card type and how you processed the transaction

We will offer you the lowest rates possible and these are fixed throughout your contract with us.

3. Security

Are my card machines secure?

Extremely. All SME card machines are PCI compliant thanks to point-to-point encryption security.

What is point-to-point encryption?

Point-to-point encryption (P2PE) protects account data from the point where a merchant accepts the payment card, to the secure point of decryption. As a result, PCI compliance is quick and hassle-free

Am I PCI compliant?

We will make sure you become PCI compliant when after a month of being with us.

4. Setup

How do I set up my card machine?

We offer a complimentary service where one of our team will come to you on the day of the terminal delivery and set it up and answer any questions you may have.

How long does it take to receive my card machine?

Once you have been approved, which can take between 2-3 days, your Card Machine will be shipped out for next day delivery.

5. Support

What level of support do I receive?

Remote assistance

If you need immediate card machine support, we can log in remotely tofix it.

Account support

For general queries, our team is on hand Monday to Friday, ??? and onSaturdays, 9am ???

Tech support

Our experts are here seven days a week for tech support – Monday to Saturday, ???, and Sundays, ???

PCI DSS compliance

1. What is PCI compliance?

Accepting card payments can be a risky, and fraudulent activity can occur if you do not take steps to prevent it. It is your responsibility to safeguard your customers’ financial information by becoming ‘PCI compliant’. If a data breach does happen, customers can lose faith in your business and you may be fined.

2. The Payment Card Industry Data Security Standard (PCI DSS)

The Payment Card Industry Data Security Standard(PCI DSS) is the global standard for handling card data. All businesses that accept card payments are required to follow these standards to become ‘PCI complian

3. Why is PCI compliance important?

When you accept card payment, you and your customer are sharing sensitive financial information. By becoming PCI compliant, you can demonstrate that you’re handling and managing customer data securely. This means that in the event of a card security breach, you’ll prove you’re doing everything you can to prevent fraudulent use of information and ultimately reduce your risk of being fined

4. PCI compliance costs

We charge ??? for PCI protection so that you and your customers are protected further against fraudulent activity when taking card payments

Our Banking Partners

Elavon

Elavon Merchant Services, part of US Bancorp Group are one of the top 5 card acquiring banks in the world. Each year Elavon processes over 3 billion transactions globally, worth more than £170 billion.

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